Sounds Good Audio/Video Installation Warranty
Thank you for your business. All labor is covered under a one (1) year workmanship guarantee. This guarantee includes cabling and any mounting systems fabricated by SGAV. Labor guarantee will be void if client or anyone besides a representative of SGAV attempts to modify or change any work done, including, but not limited to adding or removing equipment to or from system (ie Game consoles, DVD players, Video Cameras, etc.)
Equipment purchased from SGAV will be covered by manufactures warranty ONLY. SGAV will provide pickup and reinstallation service at no cost to consumer for warranty repairs on equipment purchased through SGAV ONLY. Warranty services performed for equipment NOT purchased from SGAV will be subject to hourly labor charges for removal and re-installation. It will be up to the customer to get reimbursed by the manufacturer for these and any other related charges if supported by manufacturer.
DO NOT hang ANYTHING from televisions, speakers or volume controls. This will produce a hazard not covered by any warranty or insurance, including your homeowners/liability insurance.
A representative of SGAV is available between 8am - 5pm Monday thru Friday (exept holidays) by calling 321-403-0098. If you are having issues with your system, you may contact us and we will try to walk you through getting the system up and running over the phone. However, if you are not able to get the system operational after a phone consultation, you may request a service call at the rate of $100.00 for the first hour and $70.00 for each hour after (Residential rate. / + $0.50/mile for clients 30+ miles away from the 32953 zip code)
Product Care Suggestions
DO NOT CLEAN Flat panel televisions with Windex or other window cleaners. This includes LCD, LED, DLP and Plasma televisions. The chemicals found in most common window cleaners (as well as many other “general” household cleaners will eventually dry out your screen and lead to a fuzzy, scratched look on LCD’s and DLP’s and will take the antireflective film off of Plasma televisions. USE ONLY approved, alcohol free screen cleaner. A little goes a long way, so it is not necessary to purchase a large, expensive bottle. When cleaning, use the micro fiber cloth provided with the cleaning kit or one that you have purchased, but make certain it doesn’t touch the floor or other dirty surfaces. Sand picked up by the cloth will ruin your “piano black” bezel finish and possibly your screen. Conservatively apply the cleaner directly to the micro fiber cloth and then wipe down the screen. Recently I have seen packs of cleaning wipes that come in a tube (similar to baby wipes), allowing you to have a clean cloth each time, virtually eliminating the risk of scratching your screen. The drawback is that if not properly sealed, the pack dries out after a few weeks. I recommend storing the entire pack in a zip up plastic bag.